Privacy Policy

Welcome to Zaptodoor! We are committed to protecting your privacy and ensuring transparency in how we collect, use, and secure your information. This policy outlines our practices across all three Zaptodoor applications: Business App, Rider App, and Customer App.

🚀 Zaptodoor – Business App Policy

1. Permissions We Request

To deliver a seamless and efficient experience to our business partners, the Zaptodoor Business App requires the following permissions:

📷 Camera & Gallery Access

Used to capture and upload high-quality images of food, products, and menus to display on the Zaptodoor platform.

📍 Background Location Access

Required to track and verify the real-time location of the business, ensuring it aligns with the registered address for order accuracy, fraud prevention, and service verification.

🪟 Display Over Other Apps (Overlay Permission)

Used to show urgent order notifications even when the app is not in the foreground, ensuring that business owners never miss a new order.

🔋 Battery Optimization Exemption

Disabling battery optimization ensures that the app continues to run in the background, especially when the business is online, and delivers timely order updates.

📌 Zaptodoor is optimized for real-time commerce, and these permissions are essential to maintain service quality and responsiveness.

2. Account Deactivation or Deletion

Business partners may request account deactivation or permanent deletion at any time. Please contact us via:

📧 Email: info@zaptodoor.com

Your request will be processed promptly, and any associated data will be securely removed from our systems in compliance with data protection laws.

3. Document Requirements for Business Onboarding

To ensure compliance with legal and operational standards, the following documents are required during registration:

• ✅ GST Registration Certificate (if applicable)

• ✅ Food Safety License (FSSAI or equivalent – mandatory for food-related businesses)

• ✅ PAN Card (for tax identification and verification)

• ✅ Profile Picture (clear headshot of owner/manager)

• ✅ Brand Logo (used in-store listing)

• ✅ Round Logo (used for profile image in-app)

• ✅ Horizontal Logo (for banners or promotions)

• ✅ Bank Account Details (for payouts and settlements)

• ✅ Bank Passbook Copy (must clearly show account holder’s name & number)

• ✅ Cancelled Cheque (for account verification)

📝 All documents must be legitimate, legible, and belong to the registered business or owner.

🛵 Zaptodoor – Rider App Policy

1. Mandatory Rider Documents

To ensure safety, legal compliance, and partner verification, riders must submit:

• 🪪 Valid Driving License

• 🚗 Vehicle Registration Certificate (RC)

• 🧾 PAN Card

• 🆔 Aadhaar Card

• 💰 Banking Details (any one of the following):

  • Bank Passbook (clear copy)

  • Cancelled Cheque

These documents help verify your identity and enable secure payment processing as a delivery partner on the Zaptodoor platform.

🔐 Data Privacy & Sharing Policy

Zaptodoor is fully committed to protecting your privacy. Here's how we handle your data:

• All personal information and documents (from business partners and riders) are kept strictly confidential.

• Your data is stored securely with encrypted access protocols.

• We do NOT share your personal information (including documents, phone numbers, or banking data) with any third parties, advertisers, or affiliates.

✅ The only data we may use or share is non-personal, anonymized information, such as:

• Item category preferences

• App usage trends

• Location-based promotions

This information is used only to enhance your experience and is never linked to your identity.

🛍️ Zaptodoor – Customer App Policy

1. No Document Required for Registration

Zaptodoor respects your convenience. To use the Customer App:

• No ID or document upload is required.

• Customers only need to register using a valid mobile number to browse, order, and track deliveries.

2. Data Privacy Commitment

We uphold the highest privacy standards:

• Your personal information is never shared or sold to third parties.

• Mobile numbers and order data are stored securely and used only for internal operations like delivery coordination, customer support, and promotions (if opted in).

🛡️ Our Commitment to You

At Zaptodoor, your trust is our top priority. We are fully compliant with:

• Indian IT & Data Protection Laws

• Google Play & App Store privacy policies

• General Data Protection Principles (GDPR-aligned)

We continuously review our policies to ensure they are clear, transparent, and aligned with the latest regulations.

📬 Need Help or Have Questions?

We're here for you. For privacy concerns, account issues, or document support, please reach out:

📧 Email: info@zaptodoor.com
🌐 Website: www.zaptodoor.com