Refund Policy

Zaptodoor - Refund Policy

At Zaptodoor, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy.

What can be returned?

You can return most new, unopened, and unused items sold by Zaptodoor within 7 days of delivery for a full refund.

Some exceptions may apply:

• Perishable items (food, dairy, etc.)
• Items that have been opened or used
• Items that are damaged due to misuse or neglect
• Items without original packaging or receipt

How to return an item:

1. Contact our customer service team by phone at +91 9200018690 or email at info@zaptodoor.com to initiate a return request.
2. We will provide you with a return authorization number (RAN) and instructions on how to return your item.
3. Pack the item securely in its original packaging, if possible.
4. Include the RAN and a copy of your receipt in the package.
5. Ship the item back to us using a trackable shipping method.
6. We are not responsible for return shipping costs unless the item was shipped incorrectly or damaged.

How soon will I receive my refund?

Once we receive your returned item and verify its condition, we will process your refund within 5 - 7 business days in customer account. The refund will be issued to the original payment method used for the purchase.

Exchanges:

If you would like to exchange an item for a different size or color, please follow the return instructions above and place a new order for the desired item.

Contact Us

If you have any questions about our return policy, please contact us by phone at +91 9200018690 or email at info@zaptodoor.com.